the control center

crm & workflow operations

capture, prioritize, and follow up requests with clear ownership

the 'control center' structures your incoming inquiry process. i connect CRM, communication, and task logic so responsibilities are clear and each step is traceable.

requests lost
minprocess response time
%traceable workflow history

modules included

  • CRM setup with pipeline and status logic
  • automated task and owner assignment via n8n/make
  • instant notifications to responsible team members
  • follow-up rules and templates for consistent communication
  • full step documentation for handoffs and coverage
  • privacy-friendly automation architecture

symptoms & diagnosis

  • requests come from multiple channels and are handled inconsistently
  • teams still work in spreadsheets instead of a central CRM
  • callbacks and offers are followed up too late
  • ownership and process visibility are unclear

expected outcomes

  • every contact is clearly traceable inside CRM
  • faster response time through clear ownership
  • less manual routine with the same team size